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Answers to Your Questions

How will you bill me?

Our paid tiers are billed by credit card. We offer monthly, annual and multi-year billing options. Your subscription will renew at the end of your term.

What is your refund policy?

We have a 100% satisfaction guarantee. If for any reason, you’re not satisfied with your purchase, simply let us know within 30 days and we’ll be happy to issue you a full refund.

What happens if I cancel?

You’re free to cancel at anytime! When you do, your current plan will last until the end of your billing cycle, unless you choose to downgrade immediately.

Can I add more users to my account?

Yes. You can add users at any time. Visit the billing section of your account or contact our sales team.

How do I contact support?

Check out the resources in our Knowledge Base. If your question is not answered there and you still need to contact our Support Team, email us and we’ll be happy to help!


Is the Free Forever Plan really free?

Yes! This is so much more than a trial. The Free Forever Plan offers an unmatched level of functionality compared to other “freemium” apps. You can sign up for a free account to record, share and track your video messages – no credit card required!

What are the limits with this plan?

The Free Forever plan is a bit more lightweight, meaning you have a lower max number of contacts, emails and videos you can send each month compared to our paid plans. See this comparison to see if it’ll work for your needs.

How do I change my plan if I start on the Free Forever Plan?

Once you’ve created an account, you’ll see a handy “Upgrade” button with a billing area to take care of all plan, cycle and payment details.

What happens when I hit my usage limits?

You’ll still be able to use ZipperHQ, and we’ll let you know as soon as a limit is reached. We’re happy to help you find the plan that works best for you!